Secure Home Warranty Customer Service

What started as an independent crowdfunding project which exceeded its objective by selling over $500,000 well worth of systems within a month  soon ended up being a contender in home protection.

Based in Chicago, Illinois,1 Scout was substantiated of a wish to generate a residence security item that wasn’t dated or pricey, a worthy reason without a doubt. With an expanding list of elements and also accessories to complement the center, Scout fortifies its defenses the extra you construct it up.

However does a lot more imply much better? Extra components certainly boost your residence’s security, however they likewise increase expenses. However some great news for your budget, whether you require a sensor on every door and window or you just require the standard fundamentals, Scout’s allure comes from its modification just how much clients want to invest in developing it to satisfy their needs.

In our evaluation, we lay out our impressions as well as findings of the Scout Alarm security system carefully.

Scout Home Safety And Security Plans

Scout Residence Security has 4 protection bundles for consumers to choose from. If the packages do not contain what you need, or if you require added products, Scout provides a 5th option to develop your very own bundle.

“Scout Small Pack” Bundle: This is the firm’s most inexpensive system and includes 8 products. It consists of the things required to start your DIY protection system, including activity and also gain access to sensors. The pack likewise includes 2 crucial fobs so you can conveniently equip and deactivate the system. This pack is best-suited for those that desire standard safety protection or reside in a smaller residence.

“Scout Huge Pack” Package: If you need to protect a larger area in your home or your home has numerous access factors, the Scout Big Pack provides a protection solution that covers all your bases. Geared up with more than two times the accessibility sensing units of the Scout Small Pack, this bundle provides you assurance that all locations of your house will continue to be safe and secure.

“Scout Aspects Pack” Package: This plan pairs residence safety and security with disaster avoidance. The bundle includes a smoke detector and also water sensor to aid you capture expensive fires or flood damages before it leaves hand.

“Scout Designer Pack” Plan: This is developed to be Scout’s many extensive residence security offering. Coupling all the devices included in the Scout Small Pack, the Engineer Pack adds extra security measures like a clever lock and glass break sensor.

“Build Your System” Bundle: For clients who desire an even more tailored security system for their home, Scout provides the capacity to create your very own system. When you select your Scout Center, you can choose as many tools as you desire as well as construct a system to fit your home safety and security needs. You can pick from the complying with 18 things when you develop your own system: Door panel, Accessibility sensing unit, Movement sensing unit, Scout indoor video camera, Scout video clip buzzer, Keypad, Smoke alarm, Water sensor, Glass break sensing unit, Door lock, Yard indicator, Panic button, Push-button control, Alarm and also Zigbee repeater, Window sticker, Key fob, and a RFID sticker label.

Scout rates

Scout Security - Scout Alarm Cameras

Even if you do not opt in to expert monitoring, you still need to pay a minimum of $10 each month. So essentially, you’re paying to make use of the application, which we believe is rather ridiculous. Many apps, safety or otherwise, have some kind of open door.


Just like several do it yourself systems, there’s no contract with Scout. Costs are month to month.

You can pick to make a 12-month dedication for a 10% discount. Also after that, Scout will offer you a prorated reimbursement if you have to cancel. That’s a pretty wonderful handle an industry recognized for wringing steep cancellation costs out of clients.


You set up Scout on your own, so you don’t have to pay a setup fee. As well as if you wish to move, you can take every little thing down and also reinstall it by yourself. It’s a discomfort for sure, but it’s cost-free.

Is Scout right for you?

Scout is fantastic for no-contract self-monitoring and simple do it yourself installment. We additionally such as that its professional monitoring costs less than the sector average of $32 a month. Right here are some great factors to select Scout over various other security systems:

Cellular backup: Scout’s mobile backup is distinct contrasted to other security systems since it does not require a specialist monitoring plan. This means you have a dependable method to access your system through the Scout application without entrusting your safety and security to a tracking. (There’s additionally a battery back-up to maintain your system running for approximately 12 hours.).

Text and call alerts: While Scout sends push notices on a smart device, its text as well as call notifies make it an outstanding choice for individuals that do not utilize mobile phones. Text as well as call informs also provide you a back-up in case you don’t see a push notification.

Easy arming and also disarming: Scout relies entirely on crucial fobs, RFID chips, and also mobile access for equipping and deactivating, so there are no keypad access codes to bear in mind. (Scout additionally markets a keypad for people looking to approve short-lived access to guests.).

Devices: Scout styles attractive equipment that covers most safety and security requirements. The system is compatible with many smart home systems like Amazon Alexa, Google Aide †, Z-Wave, and Zigbee.

Development as well as portability: This is a great system for individuals planning to relocate from a smaller sized residence to a larger one because it’s easy to take with you and add added sensing units as needed.

Scout Protection Customer Support.

Scout client support is offered by means of phone at 844-287-2688 or can be gotten to at Customer care is available from 9:00 AM to 6:00 PM CST, other than on significant vacations. Scout also offers different 24/7 tracking, which is always efficient everyday of the year at all times of the day.

Scout Safety and security doesn’t yet have a score with the Better Business Bureau, as the business is a more recent one. Scout client evaluations show the business has actually been responsive and also willing to function with clients experience occasional integrity troubles with Scout components.

We likewise discovered Scout Safety’s customer care to be helpful when we got in touch with the company to check various facets of its solution. Our Safety Geek tested each of the complying with procedures:.

Sales: We got in touch with customer support to inquire about buying a security system and also discovered assistance team to be knowledgeable and also friendly yet not pushy.

Design: We made use of the Scout website to build a customized security plan.

Service: We contacted customer assistance to see for how long it required to get an agent on the phone and also were offered with quick solution to concerns.

Scout Alarm System Frequently Asked Questions.

What does the Google and also Nest merging mean for Scout Alarm system?

If you’ve currently combined your Nest as well as Google accounts, customer care claims the Nest combinations will not work with your Scout system. We’ll keep you updated with activity in this specific space as we see it. Undertaking a renovation to remodel their systems to fit the Works with Google Aide network (that will replace Functions with Nest).

How does Scout Alarm system secure my data?

Scout claims all video footage is secured when sent to the cloud, and Roberts states all messaging is sent out with AES 128-Bit encryption. “I would certainly say that clients can relax easy with Scout as well as recognize there’s no ad system, there’s nothing else line of product that would certainly take advantage of the information of what’s taking place inside your house, and also we’re very delicate regarding that,” claimed Roberts. Because Scout is so conveniently incorporated with various other gadgets, it’s still valuable to review the personal privacy plan as well as terms as well as problems of other third events to recognize better what civil liberties each business has to your details.

What’s on the horizon for Scout?

Roberts states Scout doesn’t have a team of A.I. experts to enhance a video as Nest does. This is one reason Scout companions with various other significant players– nonetheless, more Scout-specific tools, consisting of electronic cameras, might be on the means.

Without being horribly particular concerning our roadmap as well as what gadgets are appearing, we want to broaden the perimeter.

“Certainly, you intend to shield what’s going on inside, but once a person’s inside, they’re already in the home. I assume that there are some outside cam products that are extremely intriguing to expand the perimeter as well as to operate in tandem with the stuff that’s going on in your house.”.

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